Order Cancellation

Please check the size, color, quantity, recipient, shipping address and other information carefully before making payment. Once the order is placed, it cannot be changed easily. If you would like to cancel your order, please email us at service@bohochiclady.com or call +8613240324852. Your order cannot be canceled once it has been shipped.

Returns

We’re bummed if you're not 100% satisfied with the items you received. Please review our Returns Policy below:

Return Policy

1. If you decide that an item is not right for you, you may contact us to initiate a return within fourteen (14) days of receiving your purchase, and you will be responsible for the return fees. Please note that bikinis, tankinis, one-piece swimwear, and lingerie are not eligible for returns or exchanges.

2. Returned items must be in their original, unused condition with the original packaging. Items that have been worn, damaged, washed, or altered in any way will not be accepted for returns.

3. Items should not be sent back without first contacting our customer service representative. Please note that the address indicated on the packaging slip is not our return address, and items sent there will not be accepted for returns.

4. Please also note that you will be responsible for any return shipping costs.

Return Process

We will gladly accept returns within 14 days from the date you received your items. Please follow the process below to process your returns:

1. Get in touch with our customer service representative by sending us a request in your account. Alternatively, you can email us service@bohochiclady.com. Indicate which item(s) you would like to return and the reason.

2. Our customer service representative will get back to you within 24 hours with a return address for you to ship your parcel.

3. Place the item(s) in the original packing and seal the parcel securely. Put the return address you received from our customer service representative onto the package. Drop off your package at your local post office.


4. Once we receive your package, we will promptly process an exchange or issue a refund to your account in accordance with our returns policy.

Refunds

1. Your refund will be processed after we receive your returned package. For customers who pay via PayPal, the refund will be processed within 2 days of receipt of their package. For customers who pay by credit card, the refund will be processed within 7 days of receipt of their package.

2. If a returned item is shipped internationally, it should be marked as "RETURNED GOODS" to avoid any Customs charges. We are not responsible for any charges imposed on packages returned by Customs. Unless otherwise agreed upon, the refund will be processed through the same payment method used for the original purchase. We will notify the buyer if the product or packaging is found to be used or damaged, as we reserve the right to deduct any depreciation in value when refunding the product.

Exchanges

If you would like to exchange an item, please contact our Customer Service representative by emailing us at service@bohochiclady.com or call +8613240324852.
Address:A1-106, Building 28, No. 110, Zaojia Street, Fengtai District, Beijing, China

They will rearrange the shipment according to your needs.